Privacy policy

1. Data controller

The data controller is Wizzatravel LLC, registered office at [address]. You can reach us at info@onetrip24.com or +37369111022. For any data protection request, please write to our dedicated data protection address.

2. Categories of data collected

• Identification and contact data: first and last name, email address, phone number, billing address.
• Booking data: booking history, check-in/check-out dates, preferences, communications with the Owner/Guest, cancellation reasons.
• Payment data: information required to process payments, handled through payment service providers; the Platform does not store complete bank card data.
• Technical data: IP address, device type, Platform usage data, cookies and similar technologies.
• Reviews and ratings published by users.

3. Purposes of processing

• Creating and managing the user account.
• Processing bookings, payments, cancellations and refunds.
• Communicating with users (confirmations, notifications, chat/support assistance).
• Fraud prevention and monitoring of user behaviour (e.g. flagging high-risk accounts).
• Improving the Platform, statistical analysis and marketing (subject to the user’s expressed preferences).
• Complying with legal obligations (tax, accounting, reporting).

4. Legal basis for processing

Processing is carried out on the basis of: (i) performance of the contract between the user and the Company; (ii) the Company’s legal obligations; (iii) the Company’s legitimate interest (fraud prevention, Platform security); (iv) the user’s consent, where applicable (e.g. marketing communications).

5. Sharing data with third parties

Data may be disclosed to: the Owners/Guests involved in a booking (to the extent necessary for its performance), payment service providers, IT/hosting service providers, public authorities where required by law, and other contractual partners strictly necessary for the Platform’s operation, subject to contractual confidentiality obligations.

6. Data retention period

Data is retained for as long as necessary to fulfil the purposes described above and, thereafter, for the period required by legal obligations (e.g. financial/accounting archiving), after which it is deleted or anonymised.

7. User rights

• The right of access to processed data.
• The right to rectification of inaccurate data.
• The right to erasure (“right to be forgotten”), under the conditions of the law.
• The right to restriction of processing.
• The right to data portability.
• The right to object to processing, including for direct marketing purposes.
• The right to lodge a complaint with the competent supervisory authority.

8. Cookies and similar technologies

The Platform uses cookies strictly necessary for its operation, as well as analytics and marketing cookies, which are placed only with the user’s consent, in accordance with the separately available Cookie Policy.

9. Data security

The Company implements appropriate technical and organisational measures to protect data against unauthorised access, loss or accidental destruction.

10. International data transfers

If data is transferred outside the European Economic Area, the Company ensures that such transfers comply with the safeguards required by applicable law (e.g. standard contractual clauses).

11. Protection of minors

The Platform is not directed at persons under the age of 18, and its use by minors is not permitted without the consent and supervision of a legal representative.

12. Changes to this Privacy Policy

This Policy may be updated periodically; the applicable version is the one published on the Platform at the time of access.

13. Contact

To exercise the rights described above, or for any question regarding data processing, please contact us at info@onetrip24.com or +37369111022.